Do you NEED your workforce to #safeguard children?
Do you NEED your work force to #safeguard children, to not only to do the bare minimum? To understand that their actions can and do make a difference to the lives of others?
This challenge was put to us a while ago. We were asked to partner a large organisation with a statutory duty to safeguard and promote the welfare of children and a workforce that felt #safeguarding was a distraction from their daily duties.
But the “challenge” could easily have been similar with vulnerable adults, older customers or even customers from different ethnic backgrounds.
The challenge is about hearts and minds, about designing and delivering a course that inspires, motivates and changes behaviour. It is what we do here at PDP and we love it. Check this out. Can we help your orgaisation move its culture forward?
To move hearts and minds you need to be inspirational, you need to quickly resonate with the audience and convince them that they can and MUST make a difference. In a previous blog on #safeguarding, workers moral and legal responsibilities were touched on. Here those responsibilities have to be firmly addressed.
This is where our close consultations with you and your business come to the fore; we will utilise case studies or examples and put them into a national context. Then explore the real issues that face children in the UK in 2014, what that means, and the effect that your workforce can have on improving the lot of children. The impact of this session sets the tone for the rest of the training, firmly placing the responsibility where it should be, with adults that can make a difference. Your work force.
A public sector employee told me this story in 2009.
On official business a team of workers were asked to attend a basement property in London. The accommodation was described as being a cellar, a 1 room flat. In the room was a small galley kitchen, a shower curtain and loo and two beds. The double bed was where the two adults slept, the smaller bed for the three children living there. Now this at the very least describes a poverty issue, but possibly worse.
The workers had a hostile reception, but had to undertake some checks. During the investigation one worker noticed that the carpet has some strange shiny bits on it. On closer inspection there was evidence of rat excrement on the floor, there was a rat run in the room! Additionally there were soiled nappy’s and signs that one of the children hadn’t made it to the lavatory. I said to the employee how awful that must have been, he responded that they see this stuff “all of the time”. I tried to empathise with him by saying how terrible it must be to work in rat infestation, rat excrement and human waste, to little avail. I asked him what they did.
They completed the work and left the property. I thought he was joking. I asked about the children. He told me that he worked for a particular arm of the public sector NOT Marks and Spencers. I can’t tell you the depth of horror I felt at this, but they needed to be moved forward. So I explained the following with the personal consequences that in-action could cause.
QUESTION: What should you say to this employee to try and demonstrate to him, and everyone else around that his response is inappropriate? He has clearly missed the point, and needs to know that in 2014 he has a duty to report what he has seen. Even though its not his core job role, his duty to #safeguard children is still duty.
- YOU KNOW that #SAFEGUARDING is really important, but don’t know how to do it.
- EXAMPLE: Your first day in a new job. You have passed the interview you know that you are qualified, keen and ready to do the job. but you haven’t a clue of what to do! You are highly aware that you don’t know enough. You can’t really be left alone
Its called – Conscious Incompetence
- #SAFEGUARDING is at the front of your mind and you are always aware of children at work.
- EXAMPLE: In almost every job someone will take you under their wing and show you the ropes, make sure that you are safe to do the job before they release you into the wild. At this stage everything is done by the book, every “i “is dotted every “t” is crossed. Your minder, mentor, coach or buddy co-pilots with you.
Its called – Conscious Competence
- #SAFEGUARDING is a natural thing, you assimilate risk and make quick, but accurate and appropriate decisions
- EXAMPLE: After a while you become really proficient at your job, you have seen loads of examples of good and poor outcomes, you can see pitfalls and avoid them, so don’t need to use all of your brain power to complete tasks because you are becoming the expert.
Its called –Unconscious Competence
- This is where colleagues get dulled by what they see. When things are seen frequently they become NORMAL when they are not. #SAFGUARDING ceases to happen because your focus is on other things that seem to be really important at the expense of all else
- EXAMPLE: When people have been doing a job for a while, they can become resistant to change, take the eye off the ball, operate without much thought to things that should be important. This is like picking up your phone whilst driving, people do it but they shouldn’t.
Its called – Unconscious Incompetence
And this stuff gets business’ a bad name, employees the sack and tragically more children become statistics because someone that should have done better didn’t!
Don’t allow your teams to be unconsciously incompetent. Let us help you to design and deliver meaningful programmes that have an impact and make a difference to your business, colleagues job security and #Safeguarding #Children. Lets get the right things right.